In recognition of the importance
of having a first rate back up service, we have invested heavily
so that our customers have access to unrivalled levels of
back up service, maintenance and support 24 hours a day, 7
days a week…
We have a fleet of fully equipped service vehicles located
strategically across the country and managed by local area
offices - click for the office nearest
you - allowing us to respond to customer’s calls
quickly and efficiently!
Due to this unique situation and the fact that we can
offer our customers the same level of service whether
they are based in Castletownbere or Coleraine we hold
the national service accounts for many of the country's
largest groups. Our service engineers work on a rota
system, ensuring that no matter what time of the day
or night it is we always have a service engineer working
in every region! When one engineer finishes work, another
starts- 7 days a week, 365 days a year!
Cross Refrigeration and Air conditioning provide backup service
for a huge range of different companies and organisations
in Ireland including:
All the major retail groups
Many of the major pharmaceutical companies
All the health boards
Many large commercial developments- air conditioning
The hospitality sector
Many of the country's largest cold storage facilities
Many independent family run businesses!
All
our service vehicles are fitted with a satellite based
Vehicle Management Information system.
This allows us to monitor the exact movements of our
fleet of service vehicles, providing us with very accurate
information on arrival times and time spent on site.
It also allows us to improve response times and therefore
enhances customer confidence in Cross Refrigeration.
We
take training very seriously and all our engineers are
fully qualified and experienced in all aspects of Refrigeration,
Air conditioning and Hot food equipment. Our extensive
experience and knowledge of all the equipment we sell
enables us to quickly identify all internal and external
components that may need replacement due to malfunction,
accidental damage, health and safety issues or simply
wear and tear.
Our
service department is highly IT driven and we
have installed a number of office based computer
systems that allow us to remotely monitor our
customer’s equipment. This allows us to
pin point problems very quickly, therefore minimising
down time. Developments in technology have led
to dramatic increases in service efficiency levels-
we are constantly looking to technology as a means
to improve our service levels.
After sales service team available 24 hours a day 7
days a week nationwide
A wide variety of maintenance contracts available to
suit every business need including preventative maintenance
contracts
Engineers operate a rota system- ensuring continuity
of service
Access to customer sites via service office PC to analyse
faults and assist in troubleshooting where a remote monitoring
facility is installed
All engineers are equipped with laptops to allow remote
access to customers equipment where a remote monitoring
system is installed
Our engineers receive on-going training to keep abreast
of latest technologies
Our engineers have a wide variety of expertise
in Refrigeration, Air conditioning and Hot Food
equipment
Our vehicles are all fitted with a Vehicle Management
Information system
Our vehicles are all equipped with a large supply of
commonly used spare parts and are backed up internally
by a fully stocked spares department
Our engineers have been trained to offer on-site product
operation training
All the major retail groups
